Shipping policy
SHIPPING POLICY
Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you by email if there is a significant delay.
Shipping Rates and Delivery
We ship all orders from US-based warehouses.
- Standard Shipping (US): 3-7 business days
- Free standard shipping on all orders over $35
Shipping charges are calculated and displayed at checkout.
Tracking Your Order
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your order at any time.
Damaged or Lost Packages
If your order arrives damaged, please email us at support@petorva.com within 48 hours with photos of the damage. We will send a replacement or issue a full refund.
If your package is lost in transit, contact us at support@petorva.com and we will work with the carrier to locate your package or send a replacement.
Contact Us
For shipping questions, email support@petorva.com. We typically respond within 24 hours.